Terms and conditions


A. Introduction

The following terms apply to EROAD’s Customers who have purchased a Where Tag or are accessing our Where Services, or both. To access Where Services, you will need to activate your Where Tag and either use the Where App, which the Customer or their Authorised Users may download and install on their mobile devices, or, by accessing our Website.

B. Agreement structure

The Agreement is made up of the following:

  1. these Where Terms, which contain general provisions that apply to the Where Tag you buy and the Where Services we provide to you. These Where Terms may change from time to time in accordance with clause 12.2. For the most up to date copy see our Website;
  2. a Sales and Services Agreement, which is each agreed quote that describes the Where Tag and Where Services we will provide to you (if applicable); and
  3. an End User Licence Agreement (“EULA”).

This Agreement applies on and from the Commencement Date.

C. Important

It is important that you read the Agreement in full prior to using a Where Tag, the Where Services or the Where App. Some points we want to bring to your specific attention are:

  1. Privacy. EROAD cares about your privacy and the privacy of your employees. We collect Data and use this information to continually provide you innovative products and services tailored to your needs. If you want to know more about how we collect, use, store, disclose and protect personal information, please read our Privacy Policy.
  2. Mesh Network. When Authorised Users download the Where App on a mobile device, that mobile device, the data connectivity and the GPS module on the mobile device will all form part of the Mesh Network. This means that Authorised Users’ mobile data plans that they have with their mobile telecommunications provider may be used by the Where App to transmit the location of Assets (including Assets owned by other Customers) located by the mobile device to EROAD. The Mesh Network assists in providing the location of your Assets and also assets of our other customers who receive Where Services from us.

D. Terms

Please download the PDF file to read our full terms and conditions: